Troubleshooting
- Why is SmartAlbums failing to activate?
- Recovering a lost project (Windows only)
- Troubleshooting: SmartAlbums clean-up
- How to generate SA.log file
- Common Login/Activation Issues & Fixes
- Album not loading / missing files
- Error message: "Original images could not be located"
- Why is my SmartAlbums trial expired?
- Error message: "Current album layout is different from album company specifications"
- Why can't I see my custom template?
- Why don't my exported spreads match my design in SmartAlbums?
- Saving Console Logs (Mac)
- Lightroom/Bridge labels issue
- High-DPR screens on Windows
- Error message: "Images missing from disk"
- Recovering a lost project (Mac only)
- Error message: "No matching template libraries were found"
- How to clear image cache
- Error message: "Missing Color Profile"
- Why are some of my images/spreads not being exported?