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Troubleshooting

  • Recovering a lost project (Windows only)
  • Recovering a lost project (Mac only)
  • Album not loading / missing files
  • Error message: "Images missing from disk"
  • Error message: "Provided product key is not valid for the given email address or is blocked"
  • How to clear image cache
  • Why is my SmartAlbums product key not working?
  • How to generate SA.log file
  • Troubleshooting: SmartAlbums clean-up
  • Why are some of my images/spreads not being exported?
  • High-DPR screens on Windows
  • Unable to complete purchase
  • Lightroom/Bridge labels issue
  • Error Code: 126
  • Saving Console Logs (Mac)
  • Conflicting application: Dell Backup and Recovery (Windows only)
  • How to record a screen video
  • SmartAlbums crashes with Lavasoft Ad-Ware installed (Windows)
  • Why am I being asked for a product key during my trial?
  • Saving System Information file (Mac)
  • 1
  • 2

Categories

  • Account & Billing
  • Cloud Proofing
  • Printing & Lab Specs
  • Release Notes
  • Troubleshooting
  • General
  • How to...
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