Saving Console Logs (Mac)

When troubleshooting technical issues, our support team may ask you to provide Console Logs from your Mac. These logs record system activities and help us identify what's causing the problem.

What are Console Logs? Console Logs capture system-level events and error messages that occur on your Mac, including actions performed by SmartAlbums. This information helps our team diagnose technical issues.

Step 1: Open Console

1. Click the magnifying glass icon (Spotlight) in the top-right corner of your screen
   • Or press Command + Spacebar
2. Type Console in the search box
3. Double-click on the app Console from the results to open it

Step 2: Open SmartAlbums

1. Launch SmartAlbums while keeping the Console app open in the background
2. Console will begin recording system activities automatically

Step 3: Reproduce the issue

1. Perform the action that's causing the problem
   • For example: If exports are failing, try exporting a project
   • If crashes occur during a specific action, perform that action
   • This allows Console to capture the error as it happens

Step 4: Save the Console Logs

1. Switch back to the Console application and

For macOS 10.12 (Sierra) or newer:

• Right-click on system.log in the Console window
• Choose Reveal in Finder
• The log file will be highlighted in Finder

For macOS 10.11 (El Capitan) or older:

• Click File > Save As in the Console menu
• Choose a save location
• Click Save

Step 5: Send the file to support

1. Attach the log file to your email to support@smartalbums.com
2. If the file is too large to email, please use a file-sharing service like Google Drive or WeTransfer and provide us with the link so we can download and review it.