How to Generate SmartAlbums Log Files

 If you're experiencing technical issues, our support team may request your SmartAlbums log files. These files contain diagnostic information that helps us identify and resolve problems.

There are two ways to provide log files:

Method 1: Submit Feedback In SmartAlbums 

This is the easiest method and automatically sends your log files to our team.

1. Open SmartAlbums.
2. Go to SmartAlbums > Preferences > General
3. Confirm that "Send crash reports and debug information to help improve SmartAlbums" is checked
4. Close the Preferences window and restart SmartAlbums.
5. Go to Help > Submit Feedback.
6. Your SmartAlbums log files will be provided to us automatically once the feedback has been submitted. 

Method 2: Share Log Files Manually

If you cannot submit feedback within SmartAlbums, you can locate and share the log files manually.

For Mac: 

1. Open Finder. 
2. Choose Command + Shift + G on your keyboard.
3. Enter the following location:  ~/Library/Application Support/Pixellu/Pixellu SmartAlbums/Logs
4. Press Enter
5. Copy the entire Logs folder or all files within it
6. Copy all of the SmartAlbums log files, or the full folder to share the files with us. 

For Windows:

1. Open the Start menu
2. In the search bar, paste this location: %LOCALAPPDATA%\Pixellu\Pixellu SmartAlbums\Logs
3. Press Enter
4. Copy the entire Logs folder or all files within it

Sending the files:

• Attach the files to your email and share them with support at support@smartalbums.com
• If the files are too large to email, please use a file-sharing service like Google Drive or WeTransfer and provide us with the link so we can download and review them.