Refund policy

We understand that sometimes things don’t work out as planned. That’s why we offer a fair and straightforward refund policy.

Annual Plans

If you’ve purchased an annual plan and decide it’s not the right fit, you can request a refund within 30 days of your purchase. After the initial 30-day period has been completed, prorated refunds will not be issued. Renewals are not eligible for refunds.

Monthly Plans

For monthly plans, you have a 7-day window from your purchase date to request a refund. After the initial 7-day period has been completed, prorated refunds will not be issued. Renewals are not eligible for refunds.

To request a refund, please contact our support team via email at support@pixellu.com.

We’ll process your refund as quickly as possible. Please note that it may take a few business days for the refund to appear on your statement.

If you have any questions or concerns, don’t hesitate to reach out. We're here to help!

Note: We can recommend trying the software before making a purchase, just to make sure that SmartAlbums is right for you before committing to a subscription. A free 14-day trial can be downloaded here.

In addition, If you'd like to cancel your subscription, you can learn more about our cancellation policy here. If you are experiencing issues with SmartAlbums, please use the live chat feature on our website or email us at support@pixellu.com; we would love to help you troubleshoot or answer your questions. Our video tutorials page and Help Center can also be helpful resources.