Refund policy

At Pixellu, we want you to feel completely confident in your purchase. If our product isn’t the right fit for you, we offer a straightforward and fair refund process.

Refund Eligibility

Annual Plans

30-Day Full Refund Window: You may request a full refund within 30 days of your initial purchase.
After 30 Days: No prorated or partial refunds will be issued.
Renewals: Refunds are not available for renewed annual subscriptions.

Monthly Plans

7-Day Full Refund Window: You may request a full refund within 7 days of your initial purchase.
After 7 Days: No prorated or partial refunds will be issued.
Renewals: Refunds are not available for renewed monthly subscriptions.

How to Request a Refund

Email Us: Contact our support team at support@pixellu.com with your account details.
Eligibility Check: If approved, your refund will be processed, and your access will be canceled immediately.

Important Notes

❗ Cancellation ≠ Refund: Scheduling a subscription cancellation does not automatically qualify you for a refund. You’ll retain access until the billing cycle ends.
Refunds apply only to initial purchases—not renewals, partial billing periods, or previously refunded accounts.

What to Expect After Requesting a Refund

Refunds are typically processed within 10-20 business days, depending on your payment method.
Have questions? We’re here to help! Contact us anytime at support@pixellu.com.

Thank you for trying Pixellu—we appreciate your trust in us and are committed to making your experience positive!

Note: We can recommend trying the software before making a purchase, just to make sure that SmartAlbums is right for you before committing to a subscription. A free 14-day trial can be downloaded here.

In addition, if you'd like to cancel your subscription, you can learn more about our cancellation process here. If you are experiencing issues with SmartAlbums, please use the live chat feature on our website or email us at support@pixellu.com; we would love to help you troubleshoot or answer your questions. Our video tutorials page and Help Center can also be helpful resources.